Ep.12

How turning customers into “raving fans” fuels success

Description

In this week’s episode, Shahar and Romi talk with Eilon Reshef, Gong’s Co-Founder and Chief Product Officer.

Gong has undergone significant growth in the past six years, accelerating from 10 employees to around 1200 in that short time. Eilon discusses the importance of hiring responsibly, why hiring fast is never beneficial, and why it’s paramount to keep the bar high while scaling.  

Strong operating principles are at the company’s core and apply to customers and employees alike. How do you create “raving fans”? Eilon has specific advice. He also talks about how to make your guiding principles stick and mean something right throughout your organization.

Gong wants employees to “enjoy the ride,” – but how easy is that to achieve without taking a hit on revenue, especially during tough economic times? Eilon keeps Gong lean and isn’t a fan of excessive “party budgets.” In the long term, it won’t be the factor that will make your employees stay (or happy). What should your company do to balance employee happiness and drive profit? Eilon has suggestions.

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Bio

Eilon Reshef is a co-founder and Chief Product Officer at Gong, the leading revenue intelligence platform, unlocking reality to help people and companies reach their full potential. Before co-founding Gong, Eilon co-founded Webcollage, a SaaS solution in the e-commerce infrastructure space. Eilon holds an M.Sc. and B.Sc. in Computer Science (summa cum laude) from the Weizmann Institute of Science and the Technion.

Meet your hosts

Shahar Erez

Shahar Erez

Co-Founder & CEO

Shahar Erez is the Co-founder & CEO of Stoke. In 2021, Stoke was acquired by Fiverr for $110M just 15 months after coming out of stealth mode.

Shahar is a tech-scene veteran and serial entrepreneur in Israel and Silicon Valley. He has 20 years of executive experience in engineering, product, and marketing under his belt at companies like HP, VMware, and Kenshoo.

He has a BA from IDC University and an MBA from the Technion Institute of Technology in Israel.

Lastly, he is a proud father of 3, an amateur cyclist, and an avid reader.

Find Shahar on LinkedIn

Romi Davidor

Romi Davidor

Marketing Manager

Romi was educated on three continents; she grew up in Japan as a baby, in California as a young adult, and now in Israel.

Romi has had an interesting career path (she’s a classic Gen Y story), starting as a CSR and sustainability consultant at BDO firm, to becoming an innovation management professional.

That lead her to become a mentor at different entrepreneurship programs, a podcaster, and today the marketing manager at Stoke.

Find Romi on LinkedIn