Do you have experience in client facing roles? Looking to join a smaller team and build something amazing together?
Join our customer success team and help tech companies revolutionize their workforce by enabling them to rely on top freelance talents without all the financial, admin and legal headaches.
What You’ll Do:
- Onboard, maintain and expand our customer base
- Learn our product inside and out and help your customers drive business outcomes
- Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
- Collaborate with our Sales team to manage renewals and expansions
- Surface opportunities to expand existing accounts when it’s right for the customer
Requirements:
- You have a track record of success in your current Account Management or Customer Success role
- You have a growth mindset and thrive in the building stage of a nascent team
- You’re motivated by seeing others succeed and grow when you partner with them
- You’re highly adaptable, easily acclimating to a rapidly changing business and industry
- Strong intrinsic motivation to be a top performer and contribute to a team
- You love getting to know new people and helping them solve their business problems
- You have fluent English level
- You’ve been a first or early hire at a fast growing start up before – Advantage
- You’ve got strong technical knowledge